How Do I Cancel My Cox Cable Service

Why is it that making changes to or canceling an account with a utility company often ends up beingness a frustrating procedure? Most companies don't permit yous to consummate the process online, even if you go through the problem of remembering your password .

Jump ahead to these sections:

How to Cancel Your Ain Cox Internet Service
How to Cancel a Deceased Loved One'due south Cox Internet Service
Frequently Asked Questions: Stopping Cox Internet Service

You may observe it difficult to navigate the client service departments for many big companies, especially if you've merely lost a loved one. Read these tips for canceling your internet service with Cox.

How to Cancel Your Own Cox Net Service

Are you lot switching cyberspace providers, moving, or removing yourself from the "grid?" Here's how to cancel your internet service with Cox. Cox Communication is headquartered in Atlanta, Georgia. The company offers internet and telephone service, likewise as digital cablevision television channels and smart home services.

Step 1: Choose a new internet provider

If you are switching internet providers, consider selecting a new company before you cancel services with Cox. Yous might have to await days or weeks for your new service to get up and running. (Make sure your family won't revolt if they lose access to Netflix for a couple of days.)

Step 2: Telephone call Cox

Cox Communications offers several different ways to contact its customer service department. Unfortunately, you must call the customer service phone number at 855-706-0418 to cancel your net service — it's the only manner to cancel information technology.

You can likewise call the account services and billing department at 1-800-234-3993. The "memory" squad works Mon through Friday from viii a.m. to 9 p.m. and Saturday from 9 a.1000. to 6 p.grand.

Yous volition need to provide your account information once you lot have a customer service rep on the line. The retention team will solve the trouble you lot are having to proceed yous from canceling. You might discover yourself changing your mind after the client service representative figures out how to lower your monthly bill or increase your internet speed.

Step 2: Visit a Cox store location

If you live shut to a Cox shop, you might desire to visit the location to abolish your service. Find a Cox shop location nigh you by entering your city, ZIP code, or total address in the search bar on the linked page.

Cox does not offer internet service in every state, just y'all can find a Cox store location in these states:

Arkansas
Arizona
California
Connecticut
Florida
Georgia
Iowa
Idaho
Kansas
Louisiana
Nebraska
Nevada
Ohio
Oklahoma
Rhode Isle
Virginia

Whether you complete the cancellation process over the telephone or in person, you might have to return some of the equipment to Cox. The customer service representative volition give you instructions on how to consummate this process.

How to Cancel a Deceased Loved One's Cox Cyberspace Service

You might exist feeling overwhelmed with all there is to do after the death of a loved 1 . Fifty-fifty though canceling your deceased family unit member'due south internet service may non be at the peak of your to-do listing, the estate will have to proceed paying this monthly bill until someone takes intendance of this task.

Once y'all are sure that information technology's fourth dimension to cancel your loved ane'due south Cox account, have these steps for completing the process:

Become our gratis checklist for navigating loss 💙

Enter your email to get your gratis roadmap for the steps after loss in your inbox.

Thanks! Your checklist is on its way.

Post-loss checklist

Step 1: Consider the best fourth dimension for canceling the service

Carefully consider whether you should keep the service going until the manor is finalized. If y'all plan to spend any time at the deceased'south house to clear out property or get the home prepare to sell, yous might desire to have internet access. Yous might want to have the TV on as you sort through your parent's clothes or look upwardly the value of an item on eBay as you label items for a garage sale. You might as well employ the internet service to monitor security cameras set up in the interior or outside of your home.

If you know you will no longer need your loved one'south internet service, here are the steps you need to accept to abolish.

Step 2: Call the Cox client service section

Cox Communication offers customer service through online conversation, but unfortunately, you can't abolish your loved one'south Cox service with this method of communication. Instead, phone call the customer service phone number at 855-706-0418 or the account services and billing section at one-800-234-3993. This line is answered Monday through Friday from eight a.chiliad. to 9 p.m. and Sat from nine a.k. to half-dozen p.grand.

You will need to provide your loved i'due south business relationship information once you have a customer service rep on the line. Explain that the account possessor has passed abroad, and they volition requite you instructions on how to return the equipment.

Or you can too:

Step 2: Visit a Cox store location

If y'all live close to a Cox store, y'all might want to visit the location to cancel your loved one's service. Observe a Cox store location almost you and stop by with whatever equipment endemic past Cox.

Frequently Asked Questions: Stopping Cox Internet Service

Probably the well-nigh challenging role of canceling your service with Cox involves waiting on hold with the customer service representative. Larn more about the boosted questions you might have.

How much does it cost to cancel Cox internet?

When you signed a service agreement with Cox, you agreed to a 24-month term. Therefore, if you abolish your service more than thirty days into the agreement (but inside 24 months), you will demand to pay an early termination fee. The termination fee is based on how many months y'all take left on your contract and the type of program you accept.

The early termination fee ranges from $4 to $15 per month, depending on what you accept left on your 24-month term.

Certain circumstances written into the contract will make you exempt from having to pay the fee. For case, if yous are a armed services member and are being transferred, you don't have to pay an early termination fee. You also won't have to pay the fee if yous are canceling the account of a deceased loved i.

Can you cancel Cox internet at whatever time?

Yes, you lot can abolish your Cox internet at any time, but you lot may have to pay an early termination fee. Call the Cox customer service line at ane-800-234-3993. This line is answered Monday through Friday from eight a.g. to 9 p.m. and Saturday from ix a.m. to 6 p.m. You can also visit a Cox store during regular business organization hours.

Early on termination fees may be overlooked if you are a armed forces member, moving your service to another location, moving to a residence that has internet service included, or if the account holder is deceased.

If yous cancel your account within 30 days of signing the understanding, you lot volition not be charged an early termination fee.

Practise you accept to return whatever equipment when you cancel Cox net?

Yes, you are required to render the equipment when you abolish Cox internet service. Failure to exercise so volition result in an additional charge, ranging from $xv to over $350, depending on the number of pieces and blazon of equipment.

If yous are close to a Cox shop location, yous might consider returning the equipment in person. This reduces the likelihood of disputes as the equipment will be immediately come up off your account.

If making a trip to a Cox store location during regular business concern hours isn't convenient, Cox will provide you with a box and a aircraft label. You won't have to pay to render the equipment to Cox, but y'all will need to package the materials and follow the aircraft instructions.

Tasks that Follow a Loved 1'due south Death

Unfortunately, you lot must do a lot later on someone dies. Of course, your priorities involve informing others nearly the death, planning a funeral, and obtaining copies of the death document . Next, y'all demand to cancel services, settle accounts, and complete all duties of the executor .

We know these tasks may seem overwhelming to you equally you lot learn to have the reality of your loved one'southward death. Rely on your back up network as much as possible as you cross the essential "to-exercise" items off your listing.